The new real-time dashboards in Microsoft Dynamics CRM 2011 deliver advanced business intelligence functionality that is simple to use.

Users can quickly configure multiple dashboards to monitor business performance, for example. Dashboards can be set up for individual or shared use, and can include inline charts with drill-down intelligence to visually navigate data, identify trends and uncover new insights.

Microsoft Dynamics CRM 2011 introduces a new Office 2010 contextual ribbon for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM browser clients. The ribbon delivers a consistent familiar navigation and user experience.

This new release enables CRM information to take full advantage of native Outlook functionality, including previews and conditional formatting. Users can highlight and flag CRM records, just like an Outlook email.

The reading pane gives users an instant view of a record without having to open a new screen.

Microsoft Dynamics CRM 2011 allows users to configure their workplaces to meet their specific roles and information needs. Personalizing a workspace allows users to set the default pane and tab which display when they open Microsoft Dynamics CRM Online.

Users also have control over what links appear in their workplace view, how many records appear in lists, how numbers and dates display, and the language they want to use. Finally, users can combine these selected features with the new dashboard feature to create a personalized dashboard for their default view.

The beta version demonstrates Microsoft's desire to provide out-of-the-box integration with two key Microsoft products: SharePoint and Microsoft Dynamics NAV.

Microsoft Dynamics CRM 2011 integrates with SharePoint Server's document management through contextual document repositories.

CRM 2011 will also integrate with Microsoft Dynamics NAV 2009 R2, due for release in the next few months. Together, these products will boost productivity by enhancing interaction between front and back office applications.

Microsoft Dynamics CRM 2011 displays forms and views based on user roles. This role-tailored design ensures that users have fast access to the relevant information they need. Role-based forms and views also prevent viewing of unauthorized data.

Microsoft has incorporated numerous small yet significant features into Microsoft Dynamics CRM 2011 that make it easier for businesses to configure solutions, either for themselves or a third-party.

Key features include: custom activities and communications; field-level security; data auditing; tailored form experience; and, an improved knowledge base.

Microsoft Dynamics CRM 2011 introduces vendor 'solutions' as a way to save customizations and share them with others. Users can create a solution or import one created by an outside developer.

A managed solution can only be edited by a specific user. An unmanaged solution can be edited by any user with an appropriate role. A solution can have version numbering, relationships with entities and other components, and security features based on user roles.

Dialogs help companies to collect and process information using step-by-step scripts. At the most basic level, companies can use dialogs to guide customer interactions and internal processes. At another level, dialogs can be used to increase performance and versatility by incorporating workflow logic. This logic invokes automated tasks using the responses a customer or user makes during a dialog script.

Microsoft Dynamics Marketplace is an online solutions catalogue which helps developers accelerate and extend their Microsoft Dynamics CRM Online implementations. The marketplace is fully integrated with Microsoft Dynamics CRM 2011.

Customers will be able to access Microsoft Dynamics Marketplace from within Microsoft Dynamics CRM to search and download applications and connect with Microsoft partners. For more information, visit http://crm.dynamics.com/DynamicsMarketplace/landing.aspx. 

Microsoft Dynamics CRM 2011 allows developers to take advantage of Windows Azure to develop and deploy custom code for Microsoft Dynamics CRM Online using tools such as Visual Studio. Developers can use Microsoft .NET Framework 4.0 to incorporate Microsoft Silverlight, Windows Communication Foundation, and .NET Language Integrated Query (LINQ) into their cloud solutions.